Hyatt Connects with Ignite
The global hospitality chain uses video to communicate with more than 80,000 employees at 340 locations across the globe
By Liz Merfeld
For Hyatt Corp., a hospitality chain with 340 hotels worldwide, communicating with 80,000 employees is no small feat. How to bridge communication among offices thousands of miles apart, from San Francisco to Saudi Arabia, and to bring bandwidth-challenged hotels into the fold was an issue the company attempted to solve by launching a new intranet site in October 2008.
With the new portal, dubbed Hyatt Connect, came the ability to share audio and video content and, as Hyatt executives were pleased to discover, a potentially uber-efficient way to get employee face time—even with staff in remote locales such as Azerbaijan.
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